Licensing

HOW-TO GUIDES

How to Add a Branch Location
How to Add Temporary Branch Location (Dealer)
How to Cancel Branch Licenses
How to Place License on Inactive Status
How to Reactivate Inactive License
How to Voluntarily Cancel a Business License
How to Report Change of Business Mailing Address and/or Phone Number
How to Report Change of Address for Bonded Location or Change Business Name
How to Change Qualifying Party

BUSINESS LICENSE – How to Add Branch Location

Licensee must provide the Department with a written, signed request for the new branch location and the $10.00 administrative function fee. A $10.00 administrative function fee is required for the addition of each branch. Check is to be made payable to the Arizona Department of Housing. The request must be signed by a person who is listed on the license application.

The request must state:

• Licensed business name of the licensee making the request
• Business license number
• Name of new branch if different from the principal’s licensed business name
• Branch address
• Branch phone number
• Effective date that branch will open
• A separate commercial surety bond or cash bond shall be required for each branch location of any licensed Manufacturer or Installer. If a branch bond is required, the effective date of the commercial surety bond must be on or before the date that the branch will open.

The Department will issue a branch license for the new location. The branch license will be sent to the mailing address of record for the license unless another address is designated in the request. The branch license must be posted in a conspicuous place on the premises of the branch location.

DEALER LICENSE - How to Add Temporary Branch Location

Licensee must provide the Department with a written, signed request for the addition of a temporary branch and the $10.00 administrative function fee. A $10.00 administrative function fee is required for the addition of each temporary branch. Check is to be made payable to the Arizona Department of Housing. No bond is required for a temporary branch location for a Dealer. The request must be signed by a person who is listed on the license application.

The request must state:

• Licensed business name of the licensee making the request
• Business license number
• Name of temporary branch if different from the principal’s licensed business name
• Temporary branch address
• Temporary branch phone number
• Dates that the temporary branch will open and close

The temporary branch license will be sent to the mailing address of record for the license unless another address is designated in the request. The temporary branch license must be posted in a conspicuous place on the premises of the temporary branch location.

BUSINESS LICENSE - How to Cancel Branch Licenses

Licensee must:

• Provide a written, signed request to cancel branch that is signed by a person who is listed on the license application. Request must provide the name of the branch and the branch address that you wish to cancel.
• Return the original branch license certificate with your cancellation request or, if applicable, state in your request that the branch license certificate has been lost or misplaced.
• Provide a $10.00 administrative function fee for the cancellation of each branch. Check is to be made payable to the Arizona Department of Housing.

The Department will provide the licensee with a letter (or other written communication) to confirm that the Department has cancelled branch license(s) as requested by licensee. 

BUSINESS LICENSE – How to Place License on Inactive Status

The business license must have valid status as of the date that the licensee meets all requirements for inactive status. A $10.00 administrative function fee is required for inactive status. Check is to be made payable to the Arizona Department of Housing. Inactive status may be granted to a business license only one time during the life of the license. Inactive status is good for a period of two years. If the license is not reactivated prior to the expiration of the two year period, the license will be deemed “dead” and a new license must be applied for should the person or entity wish to become licensed as a Dealer, Broker, Installer, or Manufacturer in the future.

Inactive Licensees are not required to have commercial surety bonds. Inactive Dealer/Broker Licensees are not required to have a trust or escrow account.

Licensees who have posted cash bonds may provide the Department with a written and signed request for refunds of their cash bond deposits two years from the effective date of inactive status.

DEALER OR BROKER REQUIREMENTS

• Licensee must provide Department with written and signed request for inactive status that is signed by a person who is listed on the license application. 
• Licensee must return the large license certificate and the current small renewal license certificate(s) for all licensed business locations to the Department with the written request for inactive status or, if applicable, state in their request that the license certificate(s) has been lost or misplaced.
• Provide all sales reports up to and through the date of the licensee’s request for inactive status.
• Satisfy any consumer complaint items that have been verified by the Department to be the licensee’s responsibility.
• Pay any outstanding invoice amounts that the licensee owes to the Department.

INSTALLER REQUIREMENTS

• Licensee must provide Department with written and signed request for inactive status that is signed by a person who is listed on the license application. 
• Licensee must return the large license certificate and the current small renewal license certificate to the Department with the written request for inactive status or, if applicable, state in their request that the license certificate has been lost or misplaced.
• Report all used certificates on the proper report form. 
• Report and return any unused certificates to the Department with a signed request for a refund for those monies that the Installer paid to the Department for those certificates.
• Report any lost and/or destroyed certificates to the Department. 
• Satisfy any consumer complaints items that have been verified by the Department to be the licensee’s responsibility.
• Pay any outstanding invoice amounts that the licensee owes to the Department.

MANUFACTURER REQUIREMENTS

• Licensee must provide Department with written and signed request for inactive status that is signed by a person who is listed on the license application. 
• Licensee must return the large license certificate and the current small renewal license certificate(s) for all licensed business locations to the Department with the written request for inactive status or, if applicable, state in their request that the license certificate(s) has been lost or misplaced.
• Report all used Labels. 
• Report and return any unused labels to the Department. 
• Report any lost and/or destroyed labels to the Department. 
• Satisfy any consumer complaints items that have been verified by the Department to be the licensee’s responsibility.
• Pay any outstanding invoice amounts that the licensee owes to the Department.

All requests for Inactive status are routed to the applicable Sections of the Department for approvals from those Section Managers. The Section Managers will advise the Licensing Section of any outstanding matters that prevent approval. The Licensing Section will notify the licensee of the outstanding matters that must be resolved before inactive status can be granted. If no outstanding matters exist, inactive status will be granted.

BUSINESS LICENSE – How to Reactivate Inactive License

• Licensee must submit written and signed request to reactivate license. Request must be signed by a person who is listed on the license application.
• If license is due for renewal, licensee will be required to complete and sign renewal form and pay the current year’s renewal fee.
• Licensee must provide evidence of bond(s) if applicable to the license classification of the licensee.
• If dealer or broker, licensee must provide evidence licensee has trust or escrow account as required.

Business license certificate and any branch license certificates will be sent to the licensee’s mailing address of record as stated on the license application.

BUSINESS LICENSE – How to Voluntarily Cancel License

Licensee must submit a written and signed request to cancel business license. The request must identify business name, license number, and be signed by a person who is listed on the license application. The Business License must have valid status at the time the request for cancellation is received by the Department. The licensee must return the large license certificate and current license renewal certificates for all licensed locations of the business license or, if applicable, state in their request for cancellation that these items have been misplaced or lost.

Dealer or Broker- All sales reports must be filed with the Department up to and through the date of the licensee’s request for cancellation.

Installer- All certificate reports must be filed and any unused certificates must be returned to the Department with the request for cancellation.

Manufacturer- Any unused labels must be returned to the Department with the request for cancellation and all used labels must be reported to the Department.

The request for cancellation will be routed to all applicable Sections of the Department for approval by the Section Managers. Any outstanding matters will be relayed to the Licensing Section who, in turn, will notify the licensee of the outstanding matters that must be resolved before cancellation can be granted. If no outstanding matters exist, the Department will notify the licensee in writing that the business license has been cancelled and the letter will state the effective date of the cancellation.

A new license must be applied for if the licensee should wish to act as a licensee again in the future.

Those licensees who have surety bonds should have their surety bonds cancelled once the business license is cancelled. Dealers or brokers must close their trust or escrow accounts once the business license is cancelled.

BUSINESS LICENSE – How to Report Change of Mailing Address and/or Phone Number

Submit a written and signed request for change of mailing address and/or change of phone number. The request must be signed by person listed on the license application. A $10.00 administrative function fee is required. Check is to be made payable to the Arizona Department of Housing.

If there has been a change of mailing address, the licensee will be sent new license certificates for all licensed locations that show the new mailing address.

BUSINESS LICENSE – How to Report Change of Address for Bonded Location or Change of Business Name

Submit written and signed request for change of address or change of business name. The request must be signed by person listed on the license application. A $10.00 administrative function fee is required. Check is to be made payable to the Arizona Department of Housing.

• Provide the Department with an original bond rider or bond endorsement that corrects the principal business address or the business name on the previously submitted surety bond to the new address or new business name. Bond riders or endorsements are not required for D-8B licensees as this classification is bond exempt.

If there has been a change of address and/or change of business name, the licensee will be sent a new license certificate showing the new address and/or new business name.

If the business has had a change of legal entity, a new license must be obtained. Do not provide us with a bond rider or endorsement to the surety bond of a previously issued license that changes the business name on that surety bond to reflect a new entity. Such a rider or endorsement will not be accepted by the Department.

BUSINESS LICENSE – How to Change Qualifying Party

The current Qualifying Party must provide the Department with signed resignation letter that states the date that he or she ceased to be the Qualifying Party for the license. If the current Qualifying Party is no longer with the company, the licensee must provide the Department with a letter that states the date that the previous Qualifying Party ceased to be the Qualifying Party for the license. This letter must be signed by a person who is listed on the license application. The letter must state the name of the person who will be the new Qualifying Party for the license.

The New Qualifying Party must:

• Submit originally completed, signed and notarized Certificate of New Qualifying Party
• Submit originally completed, signed and notarized Authorization and Release of Information form
• Submit completed fingerprint card along with $22.00 background processing fee. The $22.00 must be made payable to the Arizona Department of Housing and be in the form of certified funds. The new Qualifying Party may contact the Department to request that a fingerprint card be mailed or may use the fingerprint card of the agency that takes his or her fingerprints.
• Complete and submit pages 1 and 2 of Arizona Statement of Citizenship and Alien Status for State Public Benefits AND provide the Department with copy of one or more documents that evidence citizenship or alien status as outlined in Lists A and B that are attached to the form.
• Submit originally completed, signed and notarized Required Notice from F.B.I.
• If an installer, the new Qualifying Party must have a minimum of 3 years practical or field management experience in the specific type of installation, a related construction field, or the equivalent. At least 2 of the 3 years experience shall be within 10 years from the date that the new Qualifying Party applies to be the new Qualifying Party for the business license. The new Qualifying Party may substitute technical training in the specific type of installation, a related construction field, or the equivalent, from an accredited college or university or from an Arizona Department of Housing workshop for no more than 1 year of the 3 years experience required. The new Qualifying Party must provide the Department with originally completed, signed and notarized Certification Experience Verification forms that are from past or present employers. The new Qualifying Party must provide a certified copy of each official transcript or certificate demonstrating successful completion of any technical training that the new Qualifying Party wishes the Department to consider as proof of meeting the experience requirement.
• If a dealer or installer, the new Qualifying Party must pass the test for the license classification. The new Qualifying Party will not be allowed to schedule a test date prior to providing the Department with the items listed above. Manufacturers do not test. If all required items have been received, the new Qualifying Party must contact the Licensing Section at (602) 364-1094 to schedule a testing date. Tests are administered on Wednesdays at 9:00 a.m. and are by appointment only.
   

It is the licensee’s responsibility to notify the Department within five business days of the disassociation of a Qualifying Party, including the name of the person who will be temporarily responsible for the operation of the business.

The new Qualifying Party must reside within the State of the principal place of business as listed on the license application.

When all requirements have been met, the licensee will be notified that the Department’s records have been changed to reflect the new Qualifying Party for the business license.

Note all fees are subject to change. To get the latest list of fees, please review the Fee Schedule.

BUSINESS - DEALER LICENSES

A dealer is a person or entity who sells, exchanges, buys, offers or attempts to negotiate or acts as an agent for the sale or exchange of factory-built buildings, subassemblies, manufactured homes or mobile homes except as exempted in A.R.S. § 41-4028. A lease or rental agreement by which the user acquired ownership of the unit with or without additional remuneration is considered a sale.

Dealer Licensing Packet provides detailed information and all forms required to obtain a Dealer License. You may obtain a fingerprint card from the law enforcement agency that fingerprints you or you may request the Department mail a fingerprint card to you.

A review will take place within five (5) business days of the date that we receive your application, appropriate fees and refund policy form.  The review letter will advise you, in no particular order, of the remaining items that you must complete and/or provide to the Department in order to obtain your license.

DEALER LICENSES OFFERED

CLASS:   D-8 RETAILER OF MANUFACTURED HOMES OR MOBILE HOMES

BOND:    $25,000.00

SCOPE:  Buy, sell or exchange new or used manufactured homes, mobile homes or accessory structures. Act as an agent for the sale or exchange of used manufactured homes, mobile homes, or accessory structures. Make alterations to new manufactured homes before a sale to a purchaser under R4-34-604. Contract with properly licensed installers or contractors for the installation of manufactured homes, mobile homes, or accessory structures.
THIS LICENSE SCOPE CANNOT SELL FACTORY-BUILT BUILDINGS (ALSO KNOWN AS MODULARS OR UBC UNITS).

CLASS:   D-8B BROKER OF MANUFACTURED HOMES OR MOBILE HOMES

BOND:    EXEMPT

SCOPE:  Acts as an agent for the sale or exchange of used manufactured homes or mobile homes. Contracts with properly licensed installers or contractors for the installation of (used) manufactured homes, mobile homes, or accessory structures. 
THIS LICENSE SCOPE CANNOT OWN INVENTORY. THIS MEANS YOU CANNOT BUY MANUFACTURED OR MOBILE HOMES FOR THE PURPOSE OF RESALE. YOU ARE ONLY ABLE TO ACT AS AN AGENT BETWEEN A BUYER AND SELLER. THIS LICENSE SCOPE CANNOT SELL FACTORY-BUILT BUILDINGS (ALSO KNOWN AS MODULARS OR UBC UNITS).

CLASS:  D-10 RETAILER OF FACTORY BUILT-BUILDINGS AND FBB SUBASSEMBLIES

BOND:   $25,000.00

SCOPE: Buys, sells, or exchanges new or used factory-built buildings and FBB subassemblies. Acts as an agent for the sale or exchange of new or used factory-built buildings and FBB subassemblies. Makes alterations to new factory-built buildings and FBB subassemblies before a sale to a purchaser. Contracts with properly licensed installers or contractors for the installation of factory-built buildings, FBB subassemblies, and residential single-family factory-built buildings, or accessory structures. 
(FACTORY-BUILT BUILDINGS ARE ALSO KNOWN AS MODULAR OR UBC UNITS.) THIS LICENSE SCOPE CANNOT SELL MANUFACTURED HOMES OR MOBILE HOMES.

CLASS:  D-12 MASTER RETAILER

BOND:   $25,000.00

SCOPE:  Performs work within the scope of classes D-8, D-8B, and D-10.

NOTE:  THE DEPARTMENT DOES NOT LICENSE DEALERS OR BROKERS OF PARK MODELS.

BUSINESS - MANUFACTURER LICENSE

A manufacturer is a person or entity that engages in manufacturing, assembling or reconstructing a manufactured home and/or a factory-built building (“modular”).

The Manufacturer Licensing Packet provides detailed information and all forms required to obtain a Manufacturer License. You may obtain a fingerprint card from the law enforcement agency that fingerprints you or you may request the Department mail a fingerprint card to you.

A review will take place within five (5) business days of the date that we receive your application, appropriate fees and refund policy form. The review letter will advise you, in no particular order, of the remaining items that you must complete and/or provide to the Department in order to obtain your license.

MANUFACTURER LICENSES OFFERED

CLASS:   M-9A MANUFACTURER OF FACTORY-BUILT BUILDING

BOND:   $10,000.00

SCOPE:   Manufactures factory-buildings. Reconstructs factory-built buildings.

CLASS:   M-9C MANUFACTURER OF MANUFACTURED HOMES

BOND:   $65,000.00

SCOPE:   Manufactures manufactured homes. Reconstructs manufactured homes.

CLASS:   M-9E MASTER MANUFACTURER

BOND:   $100,000.00

SCOPE:   Performs work within the scope of classes M-9A and M-9C.

NOTE: THESE LICENSE SCOPES ALLOW FOR THE SALE OF UNITS TO LICENSED DEALERS/RETAILERS ONLY. IF YOU WISH TO SELL DIRECT TO THE END USER, YOU MUST ALSO OBTAIN THE PROPER DEALER/RETAILER LICENSE WITH THE DEPARTMENT.

“Reconstruction” means construction work performed for the purpose of restoration or modification of a unit by changing or adding structural components or electrical, plumbing or heat or air producing systems.

BUSINESS - INSTALLER LICENSE

An installer is a person or entity who connects new or used mobile homes, manufactured homes or factory-built buildings to on-site utility terminals, and/or places new or used mobile homes, manufactured homes, accessory structures or factory-built buildings on foundation systems, and/or provides ground anchoring for new or used mobile homes or manufactured homes; and/or engages in the business of installing accessory structures attached to a new or used manufactured home, mobile home or residential single family factory-built building.

The Installer Licensing Packet provides detailed information and all forms required to obtain an Installer License. You may obtain a fingerprint card from the law enforcement agency that fingerprints you or you may request the Department mail a fingerprint card to you.

A review will take place within five (5) business days of the date that we receive your application, appropriate fees and refund policy form. The review letter will advise you, in no particular order, of the remaining items that you must complete and/or provide to the Department in order to obtain your license.

The current Adopted Codes, as of February 1, 2021, are:

• International Building Code (IBC) 2018 Edition
• International Residential Code (IRC) 2018 Edition
• International Mechanical Code (IMC) 2018 Edition
• International Plumbing Code (IPC) 2018 Edition
• International Fuel Gas Code (IFGC) 2018 Edition
• International Energy Conservation Code (IECC) 2018 Edition
• National Electrical Code (NEC) 2017 Edition

INSTALLER LICENSES OFFERED

CLASS:   I-10C  GENERAL INSTALLER OF MANUFACTURED HOMES, MOBILE HOMES OR RESIDENTIAL FBBs

BOND:    $2,500.00

SCOPE:  a) Installs manufactured homes, mobile homes, or residential FBBs on foundation systems; b) Installs ground anchors and tie down manufactured homes or mobile homes; c) Connects water, sanitary waste, gas, and electrical systems of all amperages to the proper onsite utility terminals provided by others; d) Installs HVAC and evaporative cooler systems, including electrical wiring, gas connections and duct work on manufactured homes, mobile homes, or residential FBBs. Provides roof jack to cooler ducts, installs exterior duct work, provides electrical service and controls to cooler from nearest supply source, provides water to the cooler from the nearest fresh water source, and performs cooler repair work. An I-10C installer does not provide service, maintenance, repair, discharging, adding, or reclaiming refrigerants, or other work that requires certification. e) Installs accessory structures attached to manufactured homes, mobile homes, or residential FBBs, including installation of prefabricated accessory structure units, on-site constructed accessory structures, concrete footings or slabs for accessory structures, and plumbing, electrical, and mechanical equipment; f) Performs repair work, replaces or newly installs to existing mobile homes, manufactured homes, and residential FBBs items in subsections (a) through (e); and g) May subcontract to a properly licensed entity for installation of a manufactured home, mobile home, or residential FBB or installation of an accessory structure in conjunction with installation of a home.

CLASS:   I-10D  INSTALLER OF ACCESSORY STRUCTURES ATTACHED TO MANUFACTURED HOMES, MOBILE HOMES, OR RESIDENTIAL FBBS

BOND:    $1,000.00

SCOPE:  Installs prefabricated accessory structure units, on-site constructed accessory structures, concrete footings or slabs for accessory structures, and plumbing, electrical, and mechanical equipment. An I-10D Installer may subcontract, as needed, to a properly licensed installer or contractor for installation of any accessory-structure item under this subsection.

CLASS:  I-10G  MASTER INSTALLER OF MANUFACTURED HOMES, MOBILE HOMES OR RESIDENTIAL FBBS

BOND:    $5,000.00

SCOPE:  Permitted to perform the work described under an I-10C license. Additionally, an I-10G Master installer is permitted to perform all activities listed under an I-10C license on a commercial FBB. An I-10G Master installer does not provide service, maintenance, repair, discharging, adding, or reclaiming refrigerants, or any other work requiring certification.

SALESPERSON LICENSE

The Salesperson Licensing Packet provides detailed information and all forms required to obtain a Salesperson License.

You may obtain a fingerprint card from the agency that fingerprints you or you may request the Department mail a fingerprint card to you. *Your fingerprint requirement will be waived if you provide the Department with a copy of the front and back of your current D.P.S. Fingerprint Clearance Card.

Instructions for change of Dealer can be found in the "How To Guide" Section. The current administrative function fee is $10.00.

INFORMATION AND HOW TO GUIDE

How to Apply for Name Change
How to Report Change of Employing Dealer
How to Place Salesperson's License on Inactive Status
How to Reactivate License on Inactive Status
How to Voluntarily Cancel License
How to Report Change of Mailing Address and/or Phone Number

HOW TO APPLY FOR NAME CHANGE

• Provide written and signed request for name change. Request must provide the current name shown on your license certificate and state your Salesperson License Number.
• Provide acceptable evidence of the name change (i.e. copy of marriage license, copy of new driver’s license, etc.).
• Provide Department with required administrative function fee. Check is to be made payable to the Arizona Department of Housing. 

A corrected Salesperson License certificate will be issued and mailed to you. The license certificate will be mailed to the mailing address of record on file for you. If you have moved, please remember to notify us of your new mailing address and, if applicable, of your new phone number so that we can update our records and mail your license certificate to the correct address.

HOW TO REPORT CHANGE OF EMPLOYING DEALER

• Complete and return Change of Employing Dealer form to the Department or provide Department with a signed statement advising of your employment. If providing statement, you must identify your name, salesperson license number, name of new employing dealer, new employing dealer’s license number, and the effective date of your new employment. This statement should also be co-signed by the Qualifying Party of that dealership.
• Provide Department with required administrative function fee. Check is to be made payable to the Arizona Department of Housing.

The Department will update your licensing file and the Department’s licensing database to reflect your new employing dealer information. We do not issue new Salesperson License certificates when there has been a change of employing dealer. Your Salesperson License certificate is your property and you have the right to take the license certificate with you when you leave the employ of a dealer or broker even if that dealer or broker paid for your license. You will post your Salesperson License certificate at the licensed location of your new employing dealer or broker.

HOW TO PLACE A SALESPERSON'S LICENSE ON INACTIVE STATUS

• Your license MUST be in a valid status at the time you request inactive status. 
• Provide Department with written and signed request for inactive status. The request must identify your name and Salesperson License Number.
• Return your current Salesperson License certificate to the Department with your written request for inactive status or, if applicable, your request for inactive status must state that you no longer have your Salesperson License certificate.
• Provide Department with required administrative function fee. Check is to be made payable to the Arizona Department of Housing.

All requirements for inactive status must be met while the license has valid status. When all requirements are met, we will send you a letter granting inactive status and state the effective date of the inactive status. If there are outstanding matters that prohibit inactive status, we will send you a letter advising of the matter(s) that must be resolved before inactive status can be granted. Inactive status is good for a period of two years. If you fail to reactivate your license during the two year period, the license will be deemed “dead” and you will need to reapply for a new license should you wish to be licensed as a salesperson in the future.

HOW TO REACTIVATE LICENSE ON INACTIVE STATUS

• Submit written, signed request for inactive status. The request must identify your name and Salesperson’s License Number.
• If license is due for renewal, you will be required to provide a completed and signed renewal form along with the current year’s renewal fee. Your renewal form must identify the name and license number of the employing dealer.

A Salesperson License certificate will be mailed to you at your mailing address of record. The license certificate must be posted in a conspicuous place at the licensed location of your employing dealer or broker.

HOW TO VOLUNTARILY CANCEL LICENSE

• Submit written, signed request to cancel your salesperson’s license. The request must identify your name and Salesperson’s License Number.
• Return your current Salesperson License certificate with your request or, if applicable, your request must state that you do not have the license certificate.

If there are no outstanding matters pending against your license, you will receive a letter from the Department advising that your license has been cancelled and the letter will state the effective date of the cancellation. If there are outstanding matters, the Department will notify you of this by letter. Your license must be valid at the time of your request for voluntary cancellation. No administrative function fee is required to cancel the license. You will need to reapply for a new salesperson license should you wish to be licensed as a salesperson again.

HOW TO REPORT CHANGE OF MAILING ADDRESS AND/OR PHONE NUMBER

• Submit written, signed request for change of mailing address and/or change of phone number. Request must identify your name and Salesperson License Number.
• An administrative function fee is required for change of phone number. Check is to be made payable to the Arizona Department of Housing.

If there has been a change of mailing address, the licensee will be sent a new Salesperson License certificate that shows the new mailing address. Note all fees are subject to change. Please review our Fee Schedule for the latest list of fees.

SALES REPORTS

All licensed dealers and brokers of manufactured homes, mobile homes and/or factory-built buildings are required to provide the Department with monthly sales reports (for the calendar month).

A recovery fund assessment fee of $30.00 is owed for each used unit sale with a purchase price of under $50,000.00 if the sale went through a dealer's trust account or dealer's escrow account and that dealer has not met the requirements set forth in A.R.S. §41-4030 (C).

Sales report(s) must be received by the Department by the 20th day of each month. If the sales report is not received by the due date or is incomplete, the Department will issue an Order to Comply or Suspend. The Order is self-operative in that it outlines the required administrative fine and the disciplinary action that can occur if the licensee does not resolve this administrative action by the given date.

COMPLETING SALES REPORT

1. Provide a Sales Report Cover Letter that identifies the following information:

• Licensed business name and license number of the reporting dealer or broker
• Total number of sales (both new and used) being reported • Month/Year that the sales were closed/consummated (i.e. reporting period)
• Total number of new manufactured homes sold
• Of the total number of new manufactured homes sold, identify the number of new manufactured homes that sold for $200K or less
• Of the number of new manufactured homes that were sold for $200K or less, identify the number that included the purchase of real property
• Total number of used homes sold
• Total number of used homes that sold for $50K or more
• Total number of used homes that sold for less than $50K
• Of the total of used homes that sold for less than $50K, identify the number of those sales that involved the use of the dealer's trust or escrow account and identify the number of those sales that involved the use of an escrow or title company.

2. Provide the appropriate Homeowner Information Bulletin(s) signed by each purchaser with the dealer/broker portion of the form(s) completed by the dealer/broker. There are two different Homeowner Information Bulletins. One is for reporting the sale of a used unit (i.e. previously titled) and the other is for reporting the sale of a new unit.

Homeowner Information Bulletin - New
Homeowner Information Bulletin - Used

If a purchaser is not available to sign the Homeowner Information Bulletin, the dealer or broker is to complete the dealer required information on the form and print the name of the purchaser on the purchaser’s signature line. The dealer or broker is to send the purchaser-signed form to the Department after it is signed by the purchaser.

You may provide the Department with the original Homeowner Information Bulletins or copies of the original Homeowner Information Bulletins OR you may scan and email copies of the Homeowner Information Bulletins to [email protected].

3. Recovery Fund Assessment fee payment may be paid as follows:

• Pay fee online at ADOH Payment Portal. Payment category is MFG Housing - Other Fees. Payment type is Manufactured Housing Recovery Fund. *If emailing sales report to Department and recovery fund owed, please pay Recovery Fund fees online at ADOH Payment Portal.
• Check made payable to the Department of Housing *The check for the recovery fund assessment fee(s) cannot be written from the dealer’s or broker’s trust or escrow account.

NO SALES

If no sales were consummated for the calendar month, the dealer and/or broker must provide the Department with a sales activity report indicating this. No recovery fund assessment fee is owed.

REPORT SUBMITTAL PROCESS

Sales reports (and recovery fund assessment fees if owed) may be submitted by the following options:

Email report to [email protected]. Payment fees at ADOH Payment Portal.
Fax:     (602) 771-1002
Mailed:  Arizona Department of Housing
              P.O. Box 6280
              Phoenix, AZ 85005-6280

The acknowledgement portion(s) of the Homeowner Information Bulletin(s), when received by the Department along with payment of the recovery fund assessment fee(s) if applicable, constitutes compliance with the statutory reporting requirement.

Every dealer or broker who acquires or sells a previously titled (i.e. used) manufactured home or mobile home is also required to submit a written report of all such acquisitions and sales to the Department of Revenue and to the County Assessor of the County where the dealer or broker is located. Please contact the Department of Revenue and the County Assessor for their report forms and reporting instructions.

INVESTIGATIONS

The Director may, on the Director’s own motion, and shall, on the complaint in writing of any person, cause to be investigated the acts of any manufacturer, dealer, broker, salesperson or installer. 

The Investigations Section investigates the following types of allegations as they relate to licensees of the Department:

• Failure to work within the scope of the license held;
• False, misleading and/or deceptive sales practices in the sale or offer of sale of a mobile home, manufactured home, or factory-built building designed for residential use;
• Failure of a dealer or a broker to utilize earnest monies for the purpose for which they were provided;
• Failure of a dealer or a broker to deposit earnest monies into the trust or escrow account;
• Failure of a dealer or a broker to consummate a sales transaction prior to the withdrawal of earnest monies from a trust or escrow account;
• Aiding and abetting an unlicensed entity or person;
• Failure of a dealer or a broker to report a sale to the Department and to remit the required recovery fund assessment fee, if applicable;
• Failure of a dealer or a broker to provide all agreed on goods and services;
• Failure of a salesperson to promptly place all cash, checks and other items of value and any related documents received in connection with a sales transaction in the care of the employing dealer or broker;
• Salesperson representing or attempting to represent a dealer or broker other than the salesperson’s employing dealer or broker;
• Failure to disclosure or subsequent discovery by the Department of facts which, if known at the time of issuance or renewal of a license, would have been grounds to deny the issuance or renewal of a license;
• Acting as a salesperson while not employed by a dealer or broker;
• Acting as a licensee while the license is under suspension or in any other invalid status;
• Acting as a licensee in a name not on the license;
• Conducting business at an unlicensed location;
• Failure of a dealer or a broker to maintain records for a period of three years.

The Department does not have statutory authority in several areas. Below is a partial list of the types of allegations we will not investigate:

• Failure of a dealer or a broker to pay commission(s) to a licensed salesperson;
• Forgery;
• Harassment or threatening behavior;
• Libel and/or slander;
• Conduct of a party in a private party transaction;
• Alleged wrongdoing on the part of a title company or on the part of an escrow agent;
• Alleged wrongdoing on the part of a financial institution;
• Alleged wrongdoing with regards to the sale of real property;
• Alleged wrongdoing with regards to the sale of a park model.

DISCIPLINARY ACTION

GROUNDS FOR DISCIPLINARY ACTION
(Found in Arizona Revised Statutes ("A.R.S.") § 41-4039)

• Failure in any material respect to comply with this article or article 3 of this chapter.
• Violation of any rule that is adopted by the board and that pertains to the construction of any unit or of any rule that is adopted by the board and that is necessary to effectively carry out the intent of this article, article 3 of this chapter or the laws of the United States or of this state.
• Misrepresentation of a material fact by the applicant in obtaining a license.
• Aiding or abetting an unlicensed person or knowingly combining or conspiring with an unlicensed person to evade this article or article 3 of this chapter, or allowing one’s license to be used by an unlicensed person or acting as an agent, partner or associate of an unlicensed person with intent to evade this article or article 3 of this chapter.
• Conviction of a felony.
• The doing of a wrongful or fraudulent act by a licensee which relates to this article or article 3 of this chapter, including, beginning July 1, 2012, failure to comply with section 41-4030, subsection A, or the doing of any other wrongful or fraudulent act in conjunction with the sale, transfer or relocation of a mobile home in this state.
• Departure from or disregard of any code or any rule adopted by the board.
• Failure to disclose or subsequent discovery by the office of facts that, if known at the time of issuance of a license or the renewal of a license, would have been grounds to deny the issuance or renewal of a license.
• Knowingly entering into a contract with a person not duly licensed in the required classification for work to be performed for which a license is required.
• Acting in the capacity of a licensee under any license issued under this article in a name other than as set forth upon the license.
• Acting as a licensee while the license is under suspension or in any other invalid status.
• Failure to respond relative to a verified complaint after notice of such complaint.
• Violation of title 28, chapter 10 or rules adopted pursuant to title 28, chapter 10, except for the licensing requirements of sections 28-4334, 28-4335, 28-4361, 28-4362, 28-4364, 28-4401 and 28-4402.
• False, misleading or deceptive sales practices by a licensee in the sale or offer of sale of any unit regulated by this article or article 3 of this chapter.
• Failure to remit the consumer recovery fund fee pursuant to section 41-4042.
• Acting as a salesperson while not employed by a dealer or broker.
• As a salesperson, representing or attempting to represent a dealer or broker other than by whom the salesperson is employed.
• Failure by a salesperson to promptly place all cash, checks and other items of value and any related documents received in connection with a sales transaction in the care of the employing dealer or broker.
• Failure to provide all agreed on goods and services.
• Failure to manufacture or install in a workmanlike manner all subassemblies, units and accessory structures that are suitable for their intended purpose.
• Failure of the licensee to work only within the scope of the license held.
• An action by a licensee, who is also a mobile home park owner, manager, agent or representative, that restricts a resident’s or prospective resident’s access to buyers, sellers or licensed dealers or brokers in connection with the sale of a home or the rental of a space, that the Department finds constitutes a violation of section 33-1434, subsection B or section 33-1452, subsection F or that violates any law or regulation relating to fair housing or credit practices.

LICENSE RENEWAL

License renewal is required every year on the date specified on your current license certificate. Please look at the “Date License Renewal is due” stated on your license certificate. This is your renewal date. You must renew your license by that date.

• The Department does NOT send reminders out.
• Renewal is the responsibility of the licensee. Your “Renew By” date is located on your license certificate. The “Renew By” date will remain unchanged for as long as you hold the license.
• If you wish to renew by mail, but are unable to print a renewal form from our website, please contact the Department at (602) 771-1000 to request a complimentary renewal form be sent to you.
• If you have had a change of citizenship since your last renewal, you must provide us with proof you have the right to live and work in the United States and this proof must be submitted with your completed renewal form and renewal fee.
• If you have had a name change since your last renewal, you must provide the Department with acceptable evidence of the name change. Acceptable evidence may be in the form of a copy of your current driver’s license showing the new name or copy of your current U.S. passport showing the new name AND a copy of your certified divorce decree or a copy of your certified marriage license or a copy of any other certified court document in which the court granted your name change.
• You may not renew your license more than 90 days in advance.
• All renewal certificates are good for one year from the date of issuance.
• The Department does everything possible to ensure that its website’s on-line renewal options function properly. In this pursuit, we request that you contact the Department at (602) 771-1000 if you discover an error has occurred. Should the website or renewal certificate show that you have renewed your license for two years instead of one year, please contact the Department so that the website can be corrected and a new renewal certificate, showing the corrected next renewal year, be issued and mailed to you. Once you receive a corrected renewal certificate, please destroy any license certificate that shows incorrect information.
• Licensees who renew online are expected to print their renewal license certificates after doing so.

ONLINE RENEWAL

You can now renew online through a credit card (VISA or Master Card only) by selecting Electronic Renewal.

After you have received confirmation that your payment has been accepted, log back in to your license number in order to print your renewal certificate. Select the link titled, “View Current Cert”. Your renewal certificate will appear. Select the “Print” option.

RENEWAL BY MAIL

If you need to renew by mail, please download the appropriate form and follow the instructions:

Dealer, Manufacturer, or Installer: Business License Renewal Form
Salesperson:  Salesperson License Renewal Form 

The forms are provided as electronically fillable PDFs. You may enter the information before printing the renewal form or you may print the renewal form and then enter your information.

The Business License Renewal Form must be completed and signed by the Qualifying for that Business License.

The Salesperson License Renewal Form must be completed and signed by the Salesperson.

The renewal check is to be made payable to: The Arizona Department of Housing

Mail the completed and signed renewal form, with your renewal check, to:

Arizona Department of Housing
P.O. Box 6280
Phoenix, AZ 85005-6280

You may access the current Fee Schedule if you have questions about your renewal fee.

Please contact the Arizona Department of Housing at (602) 771-1000 if you have any questions.