Loan Servicing
How can we help you?
The Arizona Department of Housing's Loan Servicing staff provide services to homeowners who may have a lien recorded against their homes by the Arizona Department of Housing, Arizona Housing Finance Authority, Arizona Department of Commerce or by the Arizona Home Foreclosure Prevention Funding Corporation. Serviced loans are those with liens recorded against the property to secure loans of state or federal funds which were provided as assistance to homeowners by the above referenced entities. Information on requesting subordination agreements, loan payoff statements, and short sale payoffs for these loans is available in the tabs at the top of this page.
For further information, contact the Loan Servicing team by calling (602) 771-1000, Monday through Friday from 8:00 am - 5:00 pm.
The Arizona Department of Housing only processes Loan Subordinations for the following Deed of Trust Beneficiaries (as shown on the original Deed of Trust):
- Arizona Department of Housing
- Arizona Housing Finance Authority
- Arizona Department of Commerce
- Arizona Home Foreclosure Prevention Funding Corporation - Save Our Home AZ Program
Please note that the review process takes approximately 30 BUSINESS DAYS, once a complete package of requirements is received by ADOH. Please plan your transaction and lock dates accordingly.
You must thoroughly read and comply with the requirements listed in the Loan Servicing Subordination Requirements document.
If the Beneficiary is:
- Arizona Department of Housing
- Arizona Housing Finance Authority
- Arizona Department of Commerce
Complete and return the following documents:
- Signed authorization form from the Seller to receive a payoff letter.
- Copy of the purchase contract.
- Pre-audit HUD Settlement Statement.
- Sellers' Required Information Sheet form, completed and signed by the Seller.
If the Beneficiary is:
- Arizona Home Foreclosure Prevention Funding Corporation - Save Our Home AZ Program
E-mail your request to [email protected] with the following documents:
- Signed authorization form from the Seller to receive a payoff letter.
- Copy of the purchase contract.
- Pre-audit HUD Settlement Statement.
- Seller's Required Information Sheet form, completed and signed by the Seller.
To request a release for the lien, return these documents:
- Pre-audit (HUD) showing full payoff to Arizona Home Foreclosure Prevention Funding Corporation (AHFPFC), including the escrow officer's contact information. A second pre-audit (HUD) showing the discounted offer payoff to AHFPFC will also be required.
- Purchase and Sale Agreement or Property Marketing Analysis (as applicable).
- Hardship letter signed by the seller explaining the reason for the request and supporting documentation.
- Current twelve month transaction history on subject mortgage(s) (1st and 2nd if applicable).
- Title Report
- Listing agreement (third party authorization).
- Lender short sale acceptance letter (as applicable).
This packet of documents should be returned electronically to [email protected]. Please reference the case number on all future correspondence.
