Arizona Department of Housing, Staff Honored at Governor’s Cabinet Meeting
The Arizona Department of Housing and staff member Donna Grant, Licensing and Investigation Manager, in the Manufactured Housing Division were recently honored at Governor Ducey’s Cabinet Meeting, held September 27. Ms. Grant received a State of Arizona Commendation from Governor Ducey which read, in part, “…in acknowledgement of the professional and efficient customer service you displayed to a constituent needing guidance from Arizona. Your dedicated passion and positive attitude is an example for the many employees working for the State of Arizona. On behalf of the citizens of the State of Arizona, I thank you for being a role model and a positive inspiration for those around you. I am proud to have you serving the needs of the people contacting Arizona.”
The Governor’s Chief of Staff, Kirk Adams, also presented a Certificate of Recognition to the Department in recognition of meritorious customer service in furthering the agency’s vital mission. The award which was signed by Governor Ducey and Chief Adams, Chief of Staff.
Installation Inspections Improvements
Manufactured Housing Division continued its problem solving discussions with industry stakeholders at its 3rd meeting on August 29. The goal of the meetings is to increase Manufactured Housing capacity to inspect the installation of mobile homes, manufactured homes and residential modular homes as the volume increases.
Through these productive industry meetings, the following progress has been made or is under way:
The Department of Housing’s Manufactured Housing Division now offers technology through Video Skype that allows Department Inspectors to remotely inspect installation work performed by licensed Installers and Registrar of Contractors licensee. This is a live, real time inspection obtained through cell phone connection from the site where the home or building is being installed.
Problem solving through PDCA – Plan, Do, Check, Act which is a lean management tool, as part of the deployment of the Arizona Management System in the Agency. Using PDCA, the team applied root cause analysis to identify reasons that diminish inspection capacity. The team learned that the three most frequent reasons for re-inspection due to code violations were: 1) electrical; 2) water; and 3) foundation, in that order. By focusing on reducing electrical code violations, we can gain capacity.
Electric code violations is currently the focus of the Installer training required annually and underway from April through October 2017.