ADOH Staffing News - Summer 2019

ADOH’s 2019 Employee Engagement Rate exceeds
Outstanding Organization level for second year in a row

The Arizona Department of Housing (ADOH) is extremely pleased to report that its 2019 Employee Engagement Rate came in at 20.9 to 1, with 100 percent employee participation. For those unfamiliar with the analysis, an “employee engagement rate” is a ratio comparison of the number of engaged employees to every disengaged employee (so for example, for every one disengaged employee, ADOH has 20.9 employees who indicated by their responses to the survey that they are engaged in their work.) An engagement rate of 9.0 to 1 is considered to be the employee engagement rate for Outstanding or World Class Organizations. ADOH’s 2018 survey reflected an engagement rate of 11.5 to 1, also considered World Class.

Every year the Arizona Department of Administration (ADOA) conducts a statewide survey of all State employees to assess the overall engagement rate of its employee base, as well as the engagement rate on an agency-by-agency basis. To provide further perspective to ADOH’s rate, the employee engagement rate for all employees of the State of Arizona in 2019 is 2.7 to 1.

ADOH Director Carol Ditmore stated, “When the agency exceeded the World Class Organization threshold in 2018, our leadership team felt considerably challenged to maintain that level. Achieving this additional, significant increase in engagement levels to 20.9 this year has been extremely gratifying.”

How does the public benefit from this exercise and information? When government employees are highly engaged in the work and mission of the agency they work for, it translates into better customer service for the public and all of its constituents and reduces employee turnover.

Employee of the Quarter for the 2nd Quarter of 2019

Jovana Calderon is being honored as the Department’s Employee of the Quarter for the second quarter of 2019 for her outstanding service in modeling the Department’s Guiding Principles.  Jovana was nominated for her commitment in providing quality support wherever needed, her quick responsiveness in providing assistance and always going above and beyond to help others. During the first part of this year, Jovana had an extremely heavy workload due to an increase in emails and phone calls from property management contacts requesting assistance in uploading their Compliance Annual Reports into our HDS Web Compliance Management System. Our Property Management Contacts as well as our Programs and Compliance staff consistently praise Jovana’s level of customer services and responsiveness. She has also provided excellent support to the Housing Forum registration process. Well done, Jovana and Congratulations from all of us!

Housing Matters | Summer 2019