ADOH'S 2018 EMPLOYEE ENGAGEMENT RATE EXCEEDS OUTSTANDING ORGANIZATION LEVEL
We are pleased to report that the Arizona Department of Housing’s 2018 Employee Engagement Rate came in at 11.5 to 1, with 100 percent employee participation. For those unfamiliar with the analysis, an “employee engagement rate” is a ratio comparison of the number of engaged employees to every disengaged employee (so for example, for every one disengaged employee, ADOH has 11.5 employees who indicated by their responses to the 2018 survey that they are engaged in their work.) An engagement rate of 9.0 to 1 is understood to be the employee engagement rate for Outstanding or World Class Organizations.
Every year the Arizona Department of Administration (ADOA) conducts a statewide survey of all State employees to assess the overall engagement rate of its employee base, as well as the engagement rate on an agency-by-agency basis. To provide further perspective to ADOH’s rate, the employee engagement rate for all employees of the State of Arizona is 2.4 to 1.
The bottom line is that it is gratifying to know that the agency’s employees are so highly engaged in the work and mission of the Department – which translates into better customer service for the Department’s constituency.
ADOH WELCOMES NEW TEAM MEMBERS!
Karina Jajou joined the Department on April 9th as a Section 8/Compliance Officer. Karina began a temporary assignment with the Department’s Manufactured Housing Division in March of 2017. In May of 2017, she began a new temporary assignment for the Department’s Section 8/Compliance Division. Prior to joining the Department, Karina spent 5 years with Xerox as an Account Manager.
William "Bill" Monk joined the Department on April 23rd as a Transaction Manager with the Foreclosure Assistance Division. Bill has a 14 year history of Mortgage Underwriting experience. Bill was recently employed with Nationstar Mortgage as an Underwriter II.
Ana Herrera was hired as a Transaction Assistant for the Foreclosure Assistance Division on April 23rd. Ana began a temporary assignment with the Department in October 2016. Ana came to us with over 26 years of mortgage experience as a processor and loan underwriter. Prior to her assignment with the agency, Ana was employed with Wells Fargo Mortgage as an Underwriter/Customer Relationship Manager.