The Arizona Department of Housing's Residential Loan Servicing staff provides services to homeowners who may have a lien recorded against their homes by the Arizona Department of Housing, Arizona Housing Finance Authority, Arizona Department of Commerce, or the Arizona Home Foreclosure Prevention Funding Corporation.  Serviced loans are those with liens recorded against the property to secure loans of state or federal funds that were provided as assistance to homeowners by the above-referenced entities. Information on requesting subordination agreements, loan payoff statements, and short sale payoffs for these loans is available in the tabs at the top of this page.

For further information, contact the Loan Servicing team at (602) 771-1000, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Request Subordination Agreement

The Arizona Department of Housing only processes Loan Subordinations for the following Deed of Trust Beneficiaries (as shown on the original Deed of Trust):

• Arizona Department of Housing
• Arizona Housing Finance Authority
• Arizona Department of Commerce
• Arizona Home Foreclosure Prevention Funding Corporation - Save Our Home AZ Program

Please note that once ADOH receives a complete package of requirements, the review process takes approximately 30 business days. Please plan your transaction and lock dates accordingly. 

You must thoroughly read and comply with the requirements listed in the Loan Servicing Subordination Requirements document.

Request Payoff Statement

If the Beneficiary is:

• Arizona Department of Housing
• Arizona Housing Finance Authority
• Arizona Department of Commerce

Complete and return the following documents:

1. Signed authorization form from the Seller to receive a payoff letter.
2. Copy of the purchase contract.
3. Pre-audit HUD Settlement Statement.
4. Sellers' Required Information Sheet form, completed and signed by the Seller.

If the Beneficiary is: 

• Arizona Home Foreclosure Prevention Funding Corporation - Save Our Home AZ Program

E-mail your request to [email protected] with the following documents:

1. Signed authorization form from the Seller to receive a payoff letter.
2. Copy of the purchase contract.
3. Pre-audit HUD Settlement Statement.
4. Seller's Required Information Sheet form is completed and signed by the Seller.

The Arizona Department of Housing's Asset Management Division manages the loan servicing of the rental property loan portfolio, which entails invoicing, application of payments, processing of loan payoffs, preparation of loan confirmations, processing of loan deferrals, coordinating collection efforts with owners that have past due loans and amending documents to restructure debt terms, as needed, to ensure the economic feasibility of a property to preserve the affordability of the housing. Requests can be emailed to [email protected].